Terms & Conditions

  1. Please note that as of 19 April 2021 these Terms and Conditions have been amended and the provisions of clause 5 have been amended.
  2. These terms and conditions govern the use of the Grocery Deals subscription service.
  3. The terms of this agreement (“Terms and Conditions”) govern the relationship between you, your chosen billing service provider (MTN SA (Pty) Ltd and their respective affiliates) (“the Billing Partner”) and Thumbtribe Trading (Pty) Ltd (“Thumbtribe”)(and its respective affiliates) (collectively hereinafter “Grocery Deals” or “Us” or “We”) regarding your use of the Grocery Deals Subscription Service and related features (“the Service/Grocery Deals”).

  4. 1. Description of the Subscription Service

  5. Subscribers to Grocery Deals will be provided with discounted products at Pick ‘n Pay stores in South Africa. A subscriber will receive a single coupon code unlocking deals on a select basket of goods. New deals are published monthly and are valid for a month. The coupon code can be redeemed repeatedly, until the basket of available deals has been depleted.
  6. The subscription fee payable is R2 per day, on a recurring basis for access to these discounted deals - see Payment and Terms.
  7. The Grocery Deals subscription service is offered on a promotional basis and may be withdrawn from the market or changed at any time and at Billing Partner / Thumbtribe’s discretion.
  8. The subscriber may cancel this service at any time and without contractual penalty. If the subscriber does not cancel the service, it will endure on a daily basis until cancellation is received by Billing Partner / Thumbtribe.

  9. 2. Coupons

  10. Coupons are only redeemable at Pick n Pay stores.
  11. The coupon code is delivered by SMS.
  12. The subscriber may purchase any of the available deals up to the maximum number of stated products during the validity period. The validity period will be specified when the coupon code is issued. The subscriber can continue to use the same coupon code within the validity period until all available deals have been redeemed.
  13. Coupons may not be exchanged or redeemed for cash and no change will be given on the coupon.
  14. Coupons cannot be used in conjunction with any other promotion.

  15. 3. Duration and termination

  16. The Subscription Service will endure on a daily basis from the start date 24th April until the promoter in its sole and absolute discretion elects to discontinue the promotion. The subscriber may cancel at any time during this term, without penalty. The subscriber is responsible for ensuring that cancellation of service is actioned in accordance with clause 5 below.
  17. Should the subscriber incorrectly complete the cancellation process, Billing Partner and Thumbtribe will not be liable for any additional costs or compensation due to the error.
  18. The subscriber acknowledges that Billing Partner / Thumbtribe may terminate this agreement by written notice, including email, and without liability in the event of the termination of its agreement with an upstream licensee relevant to the provision of any connectivity service.

  19. 4. Payment and terms

  20. Where the Billing Partner is a mobile network, the subscription fee will be deducted in full from the subscriber’s airtime balance on a daily basis from the date that the subscriber subscribes to the Grocery Deals subscription service.

  21. 5. Customer support

  22. 5.1. How to stop the recurring subscription

  23. The subscriber can cancel the service in any of the following ways:
    • Dial *155# and reply 1 to view or cancel Subscription Services and follow the prompts on screen to select and cancel the Grocery Deals subscription. The subscriber will receive SMS notification confirming that the subscription has been successfully cancelled.
    • Or, login to the subscriber’s existing Grocery Deals account https://mtn.grocerydeals.co.za/signin and use the menu links to navigate to the My Account page. Click the Unsubscribe button to cancel.

  24. 5.2. How to contact customer service

  25. For MTN billing queries, dial 135 (free from your MTN SIM).

    For any other queries related to the MTN Grocery Deals Subscription Service, dial 135 (free from your MTN SIM) or email subs@thumbtribe.biz.

  26. 6. Disclaimer and limitation of liability

  27. Thumbtribe and Billing Partner accept no liability for any loss or damage to the property or equipment of the subscriber arising out of the provision of the product.
  28. Application for and use of the subscription service and the coupons are at the sole risk of the subscriber.
  29. The customer is solely responsible for all actions authenticated by credentials associated with their account(s).
  30. Thumbtribe and Billing Partner accept no liability for any loss or damage suffered by subscribers as a result of unauthorised use of the subscriber’s credentials.

  31. 7. Direct Marketing & Privacy

  32. Grocery Deals is committed to protecting the subscriber’s privacy and ensuring that their personal information is protected. By accepting these Terms and Conditions, the subscriber consents to the sharing of information that has been collected or submitted in the following ways:
  33. Thumbtribe. The subscriber’s personal data may be shared within Thumbtribe in order to meet business or operational requirements. Grocery Deals may also use the subscriber’s personal information to offer products and services that may be of interest. The subscriber can unsubscribe at any time.
  34. BuySmart. The Grocery Deals platform has collaborated with BuySmart, operated by Tiger Consumer Brands Limited, to make deals available to subscribers. The subscriber’s personal information will be shared with BuySmart, as well as the associated brands in the Tiger Brands stable, in connection with marketing, promotion, data enrichment and other offers, as well as product information.
  35. Third-parties. The Grocery Deals platform relies on other third party brands and retailers to make deals available to subscribers. The subscriber’s personal information may be shared with these third-parties, as well as other sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies, in connection with marketing, promotion, data enrichment and other offers, as well as product information.
  36. Service Providers. In order to continue to provide subscribers with the Grocery Deals service, Thumbtribe may have to share personal details with companies that provide support services, such as printers, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, payment processors, coupon vendors, data enhancement services, fraud prevention providers or delivery services providers, including product vendors). These third party companies may need access to personal information in order to perform their functions and may not be used for other purposes.
  37. Legal requirements. Thumbtribe may disclose information collected when it is believed that disclosure is appropriate to comply with a legal obligation; to enforce or apply these Terms and Conditions and other agreements; to detect and protect against fraud, or any technical or security vulnerabilities; or to protect the rights, property, safety, or security of Thumbtribe, third-parties, visitors to the Grocery Deals website or the public.
  38. Elsewhere. At your specific request or direction, or when you otherwise consent, we may share your information elsewhere.