Please note that as of 19 April 2021 these Terms and Conditions have been amended and the
provisions of clause 5 have been amended.
These terms and conditions govern the use of the Grocery Deals subscription service.
The terms of this agreement (“Terms and Conditions”) govern the relationship between you, your
chosen billing service provider (MTN SA (Pty) Ltd and their respective affiliates) (“the Billing
Partner”) and Thumbtribe Trading (Pty) Ltd (“Thumbtribe”)(and its respective affiliates)
(collectively hereinafter “Grocery Deals” or “Us” or “We”) regarding your use of the Grocery
Deals Subscription Service and related features (“the Service/Grocery Deals”).
1. Description of the Subscription Service
Subscribers to Grocery Deals will be provided with discounted products at Pick ‘n Pay stores in
South Africa. A subscriber will receive a single coupon code unlocking deals on a select basket
of goods. New deals are published monthly and are valid for a month. The coupon code can be
redeemed repeatedly, until the basket of available deals has been depleted.
The subscription fee payable is R2 per day, on a recurring basis for access to these discounted
deals - see Payment and Terms.
The Grocery Deals subscription service is offered on a promotional basis and may be withdrawn
from the market or changed at any time and at Billing Partner / Thumbtribe’s discretion.
The subscriber may cancel this service at any time and without contractual penalty. If the
subscriber does not cancel the service, it will endure on a daily basis until cancellation is
received by Billing Partner / Thumbtribe.
Coupons are only redeemable at Pick n Pay stores.
The coupon code is delivered by SMS.
The subscriber may purchase any of the available deals up to the maximum number of stated
products during the validity period. The validity period will be specified when the coupon code
is issued. The subscriber can continue to use the same coupon code within the validity period
until all available deals have been redeemed.
Coupons may not be exchanged or redeemed for cash and no change will be given on the coupon.
Coupons cannot be used in conjunction with any other promotion.
3. Duration and termination
The Subscription Service will endure on a daily basis from the start date 24th April until the
promoter in its sole and absolute discretion elects to discontinue the promotion. The subscriber
may cancel at any time during this term, without penalty. The subscriber is responsible for
ensuring that cancellation of service is actioned in accordance with clause 5 below.
Should the subscriber incorrectly complete the cancellation process, Billing Partner and
Thumbtribe will not be liable for any additional costs or compensation due to the error.
The subscriber acknowledges that Billing Partner / Thumbtribe may terminate this agreement by
written notice, including email, and without liability in the event of the termination of its
agreement with an upstream licensee relevant to the provision of any connectivity service.
4. Payment and terms
Where the Billing Partner is a mobile network, the subscription fee will be deducted in full
from the subscriber’s airtime balance on a daily basis from the date that the subscriber
subscribes to the Grocery Deals subscription service.
5. Customer support
5.1. How to stop the recurring subscription
The subscriber can cancel the service in any of the following ways:
Dial *155# and reply 1 to view or cancel Subscription Services and follow the prompts on
screen to select and cancel the Grocery Deals subscription. The subscriber will receive
SMS notification confirming that the subscription has been successfully cancelled.
Or, login to the subscriber’s existing Grocery Deals account
and use the menu links to navigate to the My Account page. Click the Unsubscribe button
5.2. How to contact customer service
For MTN billing queries, dial 135 (free from your MTN SIM).
For any other queries related to the MTN Grocery Deals Subscription Service, dial 135 (free
from your MTN SIM) or email firstname.lastname@example.org.
6. Disclaimer and limitation of liability
Thumbtribe and Billing Partner accept no liability for any loss or damage to the property or
equipment of the subscriber arising out of the provision of the product.
Application for and use of the subscription service and the coupons are at the sole risk of the
The customer is solely responsible for all actions authenticated by credentials associated with
Thumbtribe and Billing Partner accept no liability for any loss or damage suffered by
subscribers as a result of unauthorised use of the subscriber’s credentials.
7. Direct Marketing & Privacy
Grocery Deals is committed to protecting the subscriber’s privacy and ensuring that their
personal information is protected. By accepting these Terms and Conditions, the subscriber
consents to the sharing of information that has been collected or submitted in the following
The subscriber’s personal data may be shared within Thumbtribe in order to meet business or
operational requirements. Grocery Deals may also use the subscriber’s personal information to
offer products and services that may be of interest. The subscriber can unsubscribe at any time.
The Grocery Deals platform has collaborated with BuySmart, operated by Tiger Consumer Brands
Limited, to make deals available to subscribers. The subscriber’s personal information will be
shared with BuySmart, as well as the associated brands in the Tiger Brands stable, in connection
with marketing, promotion, data enrichment and other offers, as well as product information.
The Grocery Deals platform relies on other third party brands and retailers to make deals
available to subscribers. The subscriber’s personal information may be shared with these
third-parties, as well as other sponsors, advertisers, advertising networks, advertising
servers, social media networks, and analytics companies, in connection with marketing,
promotion, data enrichment and other offers, as well as product information.
In order to continue to provide subscribers with the Grocery Deals service, Thumbtribe may have
to share personal details with companies that provide support services, such as printers, email
providers, mobile marketing services, analytics providers, web hosting providers, call
center/chat providers, payment processors, coupon vendors, data enhancement services, fraud
prevention providers or delivery services providers, including product vendors). These third
party companies may need access to personal information in order to perform their functions and
may not be used for other purposes.
Thumbtribe may disclose information collected when it is believed that disclosure is appropriate
to comply with a legal obligation; to enforce or apply these Terms and Conditions and other
agreements; to detect and protect against fraud, or any technical or security vulnerabilities;
or to protect the rights, property, safety, or security of Thumbtribe, third-parties, visitors
to the Grocery Deals website or the public.
At your specific request or direction, or when you otherwise consent, we may share your