Mtn Groceries and Terms

Terms & Conditions

These terms and conditions govern the use of the Grocery Deals subscription service.

The terms of this agreement (“Terms and Conditions”) govern the relationship between you, your chosen billing service provider (MTN SA (Pty) Ltd and their respective affiliates) (“the Billing Partner”) and Thumbtribe Trading (Pty) Ltd (“Thumbtribe”)(and its respective affiliates) (collectively hereinafter “Grocery Deals” or “Us” or “We”) regarding your use of the Grocery Deals Subscription Service and related features (“the Service/Grocery Deals”).

  1. Description of the Subscription Service
    1. Subscribers to Grocery Deals will be provided with discounted products at Pick ‘n Pay stores in South Africa. New deals are published monthly and are valid for a month.
    2. A subscriber will receive a single coupon code unlocking deals on a select basket of goods. The coupon code can be redeemed repeatedly, until the basket of available deals has been depleted
    3. The subscriber opts in by visiting https://mtn.grocerydeals.co.za/ or dialling *686*6285# and confirming the subscription. A subscription fee of R2 per day is payable on a recurring basis for access to these discounted deals.
    4. The Grocery Deals subscription service is offered on a promotional basis and may be withdrawn from the market or changed at any time and at Billing Partner / Thumbtribe’s discretion.
    5. The subscriber may cancel this service at any time and without contractual penalty. If the subscriber does not cancel the service, it will endure on a daily basis until cancellation is received by Billing Partner / Thumbtribe.
    6. The subscriber may cancel this service at any time and without contractual penalty. If the subscriber does not cancel the service, it will endure on a daily basis until cancellation is received by Billing Partner / Thumbtribe.
  2. Grocery Deals Coupons
    1. All deals available on the Grocery Deals website at the time of issue are linked to a single coupon code.
    2. The coupon code is delivered by SMS.
    3. Coupons are only redeemable at Pick n Pay stores.
    4. The subscriber may purchase any of the available deals up to the maximum number of stated products during the validity period. The validity period will be specified when the coupon code is issued. The subscriber can continue to use the same coupon code within the validity period until all available deals have been redeemed.
    5. Coupons may not be exchanged or redeemed for cash and no change will be given on the coupon.
    6. Coupons cannot be used in conjunction with any other promotion.
    7. Coupons cannot be used in conjunction with any other promotion.
  3. Duration and termination
    1. The Subscription Service will endure on a daily basis from the start date 24th April 2020 until the promoter in its sole and absolute discretion elects to discontinue the promotion. The subscriber may cancel at any time during this term, without penalty. The subscriber is responsible for ensuring that cancellation of the service is actioned in accordance with clause 5 below.
    2. Should the subscriber incorrectly complete the cancellation process, Billing Partner and Thumbtribe will not be liable for any additional costs or compensation due to the error.
    3. The subscriber acknowledges that Billing Partner / Thumbtribe may terminate this agreement by written notice, including email, and without liability in the event of the termination of its agreement with an upstream licensee relevant to the provision of any connectivity service.
    4. The subscriber acknowledges that Billing Partner / Thumbtribe may terminate this agreement by written notice, including email, and without liability in the event of the termination of its agreement with an upstream licensee relevant to the provision of any connectivity service.
  4. Payment and terms
    1. The subscription fee will be deducted in full from the subscriber’s airtime balance on a daily basis from the date that the subscriber subscribes to the Grocery Deals subscription service.
    2. The subscription fee will be deducted in full from the subscriber’s airtime balance on a daily basis from the date that the subscriber subscribes to the Grocery Deals subscription service.
  5. How to Stop the Recurring Subscription
    1. To cancel the service the subscriber should: dial *123# and reply 1 to view or cancel Subscription Services and follow the prompts on screen to select and cancel the Grocery Deals subscription. The subscriber will receive an SMS notification confirming that the subscription has been successfully cancelled; or,
    2. Login to the subscriber’s existing Grocery Deals account account https://mtn.grocerydeals.co.za/signin and use the menu links to navigate to the My Account page. Click the Unsubscribe button to cancel.
    3. Login to the subscriber’s existing Grocery Deals account account https://mtn.grocerydeals.co.za/signin and use the menu links to navigate to the My Account page. Click the Unsubscribe button to cancel.
  6. Customer Support
    1. For MTN billing queries, dial 135 (free from your MTN SIM), or
    2. For any other queries related to the MTN Grocery Deals Subscription Service, dial 135 (free from your MTN SIM) or email subs@thumbtribe.biz.
    3. For any other queries related to the MTN Grocery Deals Subscription Service, dial 135 (free from your MTN SIM) or email subs@thumbtribe.biz.
  7. Disclaimer and limitation of liability
    1. Thumbtribe is a member of WASPA and is bound by the WASPA Code of Conduct. Customers have the right to approach WASPA to lodge a complaint in accordance with the WASPA complaints procedure. Thumbtribe may be required to share information relating to a service or a customer with WASPA for the purpose of resolving a complaint. WASPA website: www.waspa.org.za
    2. Grocery Deals is a subscription service charged at R2/day. By using the service you agree that you are 18 years or older and have the bill payers' permission. Compatible handsets only. To unsubscribe dial *123# (see clause 5. above). For help call 135 (see clause 6. above). By using the service you agree to receive promotional material relating to this and similar services. To opt out, visit the My Account page and update your communication preferences.
    3. Service provided by Billing Partner and Thumbtribe, 4 Umvumvu Drive, Simbithi, Ballito 4390.
    4. This service must not be used:
      1. to intentionally engage in illegal conduct,
      2. to knowingly create, store or disseminate any illegal content,
      3. to knowingly infringe copyright,
      4. to knowingly infringe any intellectual property rights, or
      5. to send spam or promote the sending of spam
    5. We have the right to suspend or terminate the services of any customer who does not comply with these terms and conditions or any other related contractual obligations, and we have the right to take down any content (hosted as part of the service) that it considers illegal or for which it has received a take-down notice.
    6. Thumbtribe and Billing Partner accept no liability for any loss or damage to the property or equipment of the subscriber arising out of the provision of the product.
    7. Application for and use of the subscription service and the coupons are at the sole risk of the subscriber.
    8. The customer is solely responsible for all actions authenticated by credentials associated with their account(s).
    9. Thumbtribe and Billing Partner accept no liability for any loss or damage suffered by subscribers as a result of unauthorised use of the subscriber’s credentials.
    10. Thumbtribe and Billing Partner accept no liability for any loss or damage suffered by subscribers as a result of unauthorised use of the subscriber’s credentials.
  8. Protection of Personal Information and Direct Marketing
    1. MTN and Thumbtribe are committed to protecting the subscriber’s privacy and ensuring that their personal information is protected in accordance with data protection legislation and regulation in South Africa, including but not limited to the Protection of Personal Information Act 4 of 2013 (POPIA). Without limiting the generality of this commitment, these parties will:
      1. Only collect personal information as is necessary to provide the Grocery Deals Service, including offering other products and services that may be of interest.
      2. Only process collected personal information for this purpose.
      3. Only transfer personal information where required for the provision of the Service and only then where an agreement is in place with the transferee to ensure continued compliance with POPIA.
      4. Take industry standard measures to secure personal information in their possession.
      5. Delete personal information where it is no longer required.
      6. Otherwise only release personal information where under a legal obligation to do so.
    2. The subscriber consents to the processing of his or her personal information as outlined above.
    3. The subscriber shall familiarise himself or herself with the Customer Privacy and Notice available on the MTN Website.